Klarna, a Swedish financial technology company, has recently revealed that an overwhelming majority of its workforce is utilizing generative artificial intelligence tools in their daily work routines. This adoption of AI technology has significantly impacted various departments within the company, leading to increased efficiency and streamlined operations.
With over 87% of Klarna’s employees now incorporating generative AI tools into their daily tasks, the company has seen a remarkable shift towards AI integration. Notably, non-technical groups such as communications, marketing, and legal are the most active users of generative AI within the organization. This high level of adoption far surpasses the industry average, indicating Klarna’s commitment to leveraging cutting-edge technology for business growth.
Klarna’s internal AI assistant, known as Kiki, has become an integral part of the company’s operations, handling an average of 2,000 queries per day. The use of generative AI, particularly OpenAI’s ChatGPT, has revolutionized the way Klarna’s communications and legal teams operate. From evaluating the sentiment of press articles to creating first drafts of contracts, AI technology has allowed employees to perform tasks efficiently and effectively.
Amidst economic uncertainties caused by global events such as Russia’s invasion of Ukraine, Klarna made strategic decisions to optimize its operations and cut costs. The company’s shift towards AI adoption has played a crucial role in its financial success, leading to its first quarterly profit in four years. By automating tasks that were previously time-consuming, Klarna has enhanced its profitability and positioned itself for long-term growth.
Klarna’s embrace of generative artificial intelligence has propelled the company towards operational excellence and financial stability. By empowering employees with advanced AI tools and optimizing business processes, Klarna has set a new standard for innovation in the financial technology sector. As the company continues to evolve and adapt to changing market conditions, its investment in AI technology is expected to drive further success and growth in the future.