The Social Security Administration is currently in the process of updating its online services, and it is crucial for account holders to take action. Particularly for those who created their online “my Social Security” account before September 18, 2021, the agency is urging individuals to log in and transition to a Login.gov account. This transition is necessary to ensure continued access to online Social Security services.
Convenience and Efficiency in Accessing Services
The online “my Social Security” accounts offer a wide range of services for both beneficiaries and individuals who are not yet receiving benefits. These services include requesting Social Security card replacements, estimating future benefits, checking the status of benefit applications, and managing current benefits. By utilizing these online services, both current and future beneficiaries, as well as the Social Security Administration, can save valuable time. This is especially important as the agency faces long wait times for its national 800 phone number, with an average speed to answer calls at about 36 minutes in the second quarter.
To improve user experience and reduce wait times, the Social Security Administration aims to bring the average wait time down to 12 minutes by the end of September 2025. Current account holders who log in will have the option to transition to Login.gov for continued access to my Social Security accounts and additional services. Once the transition is complete, a confirmation will be provided, indicating successful account linking.
It is essential to verify the legitimacy of websites or links when accessing Social Security services online. Legitimate Social Security web links will always start with “https://” and end with “.gov/.” For example, a valid agency link is: https://www.ssa.gov/myaccount/. However, it is crucial to remain vigilant against fraudulent websites that may mimic the format of official links to deceive individuals into providing personal information. If you encounter a suspicious email or link, it is best to refrain from responding or clicking on it.
Updating and transitioning to Login.gov for accessing online Social Security services is paramount for account holders. By staying informed and proactive in verifying the authenticity of websites and links, individuals can safeguard their personal information and ensure seamless access to essential Social Security services.